Warranty and your rights
Every blind we fit comes with the manufacturer's warranty. What it takes in, and for how long, comes down to who made the blind. Ask before you order and we will tell you what comes with the one you are choosing.
The blind carries the manufacturer's warranty
We do not put our own guarantee on top of the blind. The cover that comes with it is the warranty from the manufacturer who made it.
That warranty is not the same on every blind. It varies by blind and by manufacturer, and it can vary between two blinds on the same order if they come from different makers. So there is no single number we can honestly print on a page and have it be true for your window.
What we can do is find out for you. Say which blind you are leaning towards and we will have the answer while the choice is still in front of you, not after the order has gone in. If your blinds are already up and you want to know where you stand, ring and we will look it up.
Your rights under the Consumer Rights Act 2015
This is the part that applies whatever any warranty says, and it is worth knowing.
The important bit
A manufacturer's warranty is in addition to your legal rights under the Consumer Rights Act 2015. It does not affect them.
Under the Act, goods you buy have to be of satisfactory quality, fit for purpose and as described. A service has to be carried out with reasonable care and skill. Both of those apply to a made-to-measure blind that we supply and fit.
We do both. We supply the blind and we fit it ourselves, so installation is part of it. If a blind is fitted badly, the law counts that as a defect in the goods. It is ours to answer for, not something to be passed back to a manufacturer.
If something is faulty, you have 30 days from delivery to reject it and get your money back. After those 30 days you can ask for a repair or a replacement, and if that does not sort it you can go back for a price reduction or to reject it then.
Those rights are against the firm that sold you the goods, which is us. They stand on their own, whatever the warranty on the blind happens to say.
Keep the paperwork that comes with your order somewhere safe. It has the fitting date on it and it tells us exactly which blind and which fabric you have, which makes everything quicker if you ever need us back.
If something goes wrong
Blinds are machinery. Now and again something sticks, slips or frays before it should. This is what happens when it does. It is how we work, not a warranty term.
- Ring us. Call 01942 882 181 and ask for Simon. Tell him which window it is and what the blind is doing. He fitted it, so he already knows the window.
- We come and look at it. We arrange a time that suits you and come out to see the blind on the window. A fault is much easier to judge in the room than down a phone line.
- We sort out where it stands. If it is the fitting, that is ours and we put it right. If it is a fault in the blind itself, we tell you what the manufacturer's warranty covers and we deal with them for you.
There are no forms to fill in and nobody in between.
If you are not sure whether something is covered, ring and ask. We would far rather come out and look at a blind than argue about it over the phone.
What we do so it does not go wrong
A blind that keeps working beats any cover on paper. Here is what goes into one before it ever reaches your window.
| Warranty | Whatever the maker puts on it. Different makers, different cover, so we look yours up and give you a straight answer rather than a guess. |
|---|---|
| Made to your measurements | Every blind is made to the sizes taken at your window, on modern machinery, by experienced blind makers. Nothing is cut down from a standard size on site. |
| The Vogue headrail on verticals | Our vertical blinds are built on the Vogue headrail system. The headrail is the part that does all the work, so it is the part worth spending money on. |
| Shutters hung square | Plantation shutters are nearer joinery than blind. Panels and frames are built to the one opening, then hung and adjusted at the window so they sit square and close the way they should. |
| Heavy-gauge venetian slat | The venetian slats we use are a heavier gauge, so they hold their line instead of bending out of true after a couple of summers. |
| One pair of hands | A good many blind problems are fitting problems. Simon measures it and Simon fits it, so there is nobody to blame but us. |
What people ask about the warranty
What warranty do my blinds come with?
Every blind comes with cover from the firm that made it. What it takes in is not the same on every blind, so it is worth asking. Tell us which one you are leaning towards and we will check it before anything is ordered.
How long does the manufacturer's warranty last?
There is no one length that covers everything we fit. It comes down to who made it. Give us the window or the order number and we will find out.
Does M.J. Blinds give its own guarantee on top?
No. The cover on the blind is the manufacturer's warranty. What we add is service. We took the measurements and we hung it, so if it plays up you get Simon back at the window rather than a stranger.
What should I do if something goes wrong?
Ring 01942 882 181 and ask for Simon. Tell him which window it is. He fitted it, so he already knows it, and we will arrange a time to come and look.
What if the blind was not fitted properly?
The fitting is ours, not the manufacturer's. Under the Consumer Rights Act 2015 poor installation counts as a defect in the goods. Ring us and we will come and put it right.
Does the warranty affect my legal rights?
No. A manufacturer's warranty is in addition to your rights under the Consumer Rights Act 2015. It does not replace them and it never reduces them.
Rather just talk to someone?
Give us a ring and we will call round with the sample books, measure up and work the price out while we are there. Ask about anything you like the look of and we will say what cover comes with it. Evenings and weekends are no bother.